Content Complaint & Removal

1. Who Can File a Complaint

You do not need an account, and you do not need to be the person depicted, to submit a complaint. We accept reports from:

• Any user who encounters content that may be illegal or that violates our Terms of Service or community standards.
• Any person who believes they are depicted in visual content on the Service without their consent, or an authorized representative acting on their behalf (such as a parent, guardian, lawyer, or agent).

2. How to Submit a Complaint

Use the form provided below on this page, or email [email protected] with the following information:

• A description, screenshot, or URL of the content in question.
• The reason for your complaint and the category that best describes the violation.
• Your contact information so we may confirm receipt and follow up if necessary.
• Your relationship to the content (whether you are the person depicted, an authorized representative, or a general reporter).

Submissions are reviewed by trained human moderators on our Trust & Safety team. Complainant contact details are kept confidential and are not shared with the uploader of the reported content.

3. Processing Timeline

We commit to the following service levels for every complaint received through the form on this page or the dedicated mailbox:

• All complaints will be reviewed and resolved within five (5) business days of receipt.
• You will receive a confirmation of receipt by email within twenty-four (24) hours, including a case ID for follow-up.
• If we require additional information from you to investigate, we will reach out within two (2) business days.
• Upon resolution, you will receive a written outcome describing the action taken and the basis for our decision.

4. Removal of Illegal Content

If our review establishes evidence that content is illegal — including, without limitation, content depicting minors, non-consensual intimate imagery, or content produced under coercion — we will remove the content immediately and without waiting for the standard review window to elapse. We may also suspend the uploading account, retain forensic copies for law-enforcement purposes, and report the matter to the relevant authorities as required by applicable law.

5. Consent-Related Complaints

If your complaint relates to a lack of consent, void consent, or withdrawn consent in respect of visual content depicting you, we will follow this protocol:

1. Verification of consent. We will verify whether appropriate consent documentation was obtained at the time the content was uploaded.
2. Immediate removal. If consent cannot be verified, we will remove the content immediately while the matter is investigated further.
3. Neutral dispute resolution. If the matter remains in dispute following our internal review, we will refer it to an independent dispute-resolution body. The Company will bear the full cost of arbitration.

6. False or Abusive Reports

Submitting knowingly false reports, repeated bad-faith complaints, or attempts to abuse this process to suppress lawful content may result in account action, including suspension or termination, and may be subject to legal remedies available to us under applicable law.

7. After You Submit

You will receive a case ID by email within twenty-four (24) hours. Please reference this ID in any follow-up correspondence. Most complaints are resolved within five (5) business days; complex consent disputes referred to a neutral body may take longer, and we will keep you informed of any material status change. You may withdraw a complaint at any time by replying to your case email; withdrawal does not affect any independent action we may take based on the findings of our review.

9. Contact

For complaints, removal requests, and any questions about this process, contact our Trust & Safety team at [email protected].