Terms of Service

6. Content Monitoring and Moderation

We are committed to maintaining a safe and lawful platform. We employ a multi-layered content moderation approach:

A. Automated Detection

• AI-Based Filtering: All AI-generated outputs pass through proprietary content safety classifiers before delivery. These classifiers detect prohibited content categories in real time.
• Hash Matching: We use PhotoDNA and perceptual hashing technologies to detect known Child Sexual Abuse Material (CSAM) and flag matches immediately.
• Prompt Filtering: User input prompts are screened against a regularly updated blocklist of prohibited terms, phrases, and patterns.

B. Human Review

• Our Trust & Safety team manually reviews content flagged by automated systems, user reports, and random sampling audits.
• Reviewers are trained professionals who follow standardised guidelines aligned with the UK Online Safety Act 2023 and the EU Digital Services Act (DSA).

C. Ongoing Monitoring

• We conduct periodic audits of AI model outputs to identify emerging misuse patterns.
• We update our safety classifiers and prompt filters on a regular basis to address new threats.

D. Enforcement Actions

When prohibited content is identified, we take the following actions:

• Immediate Removal: Prohibited content is removed from the platform without delay.
• Account Suspension or Termination: Users who create or attempt to create prohibited content may have their accounts immediately suspended or permanently terminated.
• Law Enforcement Reporting: Confirmed CSAM or trafficking-related content is reported to the National Crime Agency (NCA) in the United Kingdom and, where applicable, the National Center for Missing & Exploited Children (NCMEC) in the United States.
• Evidence Preservation: We preserve relevant data and logs as required by law for law enforcement investigations.

E. User Reporting

Users may report content they believe violates this policy by contacting us at [email protected]. We aim to acknowledge all reports within 24 hours and take appropriate action within 72 hours.

F. Transparency

In accordance with the EU Digital Services Act, we publish periodic transparency reports detailing the volume of content moderation actions taken, the number of user reports received and actioned, and the use of automated tools and their accuracy metrics.

G. Appeals

Users whose content has been removed or whose accounts have been suspended may submit an appeal to [email protected] within 14 days. Appeals are reviewed by a senior member of the Trust & Safety team who was not involved in the original decision.

7. Content Takedown Policy

We respect intellectual property rights and are committed to promptly addressing reports of infringing, unlawful, or non-consensual content.

A. Grounds for Takedown Requests

You may submit a takedown request if content on our platform:

• Infringes your copyright (DMCA / UK Copyright, Designs and Patents Act 1988).
• Depicts you without consent, including AI-generated deepfakes and non-consensual intimate imagery (NCII).
• Contains your personal data in violation of applicable data protection laws.
• Violates applicable law.

B. How to Submit a Takedown Request

Send the following information to [email protected]:

• Your contact information (full name, email address, and if applicable, the organisation you represent).
• A clear description of the content to be removed, including the URL(s).
• A statement explaining the grounds for removal.
• Evidence of rights (if applicable).
• A statement of good faith belief that the use is not authorised.
• A declaration of accuracy (under penalty of perjury for DMCA claims).
• Your physical or electronic signature.

C. DMCA Procedures

Our designated agent for DMCA takedown notices is:

If you believe your content was removed in error, you may submit a counter-notification. Upon receipt of a valid counter-notification, we will forward it to the original complainant. If the complainant does not file a court action within 10–14 business days, we may restore the content.

D. Non-Consensual Intimate Imagery (NCII)

NCII reports are treated with the highest priority:

• Expedited Processing: Reviewed and actioned within 24 hours.
• Minimal Evidence Required: A statement of identity and a description of the content is generally sufficient.
• Proactive Measures: Once removed, we deploy hashing technology to prevent re-upload.

E. Processing Timeline

F. Repeat Infringer Policy

Users who receive multiple valid takedown notices may have their accounts suspended or permanently terminated.

8. Anti-Trafficking Policy

DREAMDIGITAL.AI LIMITED maintains a zero-tolerance policy against human trafficking and sexual exploitation.

A. Our Commitment

We are committed to complying with all applicable anti-trafficking laws, including the UK Modern Slavery Act 2015, the US Trafficking Victims Protection Act (TVPA), and FOSTA-SESTA (Allow States and Victims to Fight Online Sex Trafficking Act). We proactively prevent our platform from being used to facilitate, promote, or profit from trafficking or exploitation.

B. Platform Safeguards

• Prompt and Output Filtering: Our AI safety systems detect and block prompts and outputs that depict or suggest trafficking scenarios, coercion, exploitation, or non-consensual situations.
• Model Training Controls: Our AI models are trained with datasets reviewed and filtered to exclude content associated with trafficking, exploitation, or abuse.
• User Activity Monitoring: We monitor platform usage patterns for indicators of trafficking-related activity, including attempts to generate coercive or exploitative content.
• Financial Monitoring: We work with our payment processors to monitor transactions for patterns consistent with trafficking or money laundering.

C. Prohibited Activities

The following are strictly prohibited:

• Using the Service to create content that depicts, promotes, or facilitates human trafficking or sexual exploitation.
• Advertising or soliciting commercial sexual services through the platform.
• Using AI-generated content to recruit, groom, or coerce individuals into trafficking situations.
• Any use of the platform to launder proceeds from trafficking or exploitation.

D. Reporting

Users who encounter content or activity related to trafficking should immediately report to [email protected] (Subject: "Urgent: Trafficking Report"). All reports are reviewed within 4 hours.

We encourage anyone who suspects trafficking to also contact:

• United Kingdom: Modern Slavery Helpline: 08000 121 700
• United States: National Human Trafficking Hotline: 1-888-373-7888

E. Cooperation with Law Enforcement

We cooperate fully with law enforcement agencies investigating trafficking-related activity. We proactively report confirmed or strongly suspected trafficking activity to the NCA and other relevant authorities.

F. Penalties

Users engaged in trafficking-related activities face immediate and permanent account termination, referral to law enforcement, and blacklisting from future use of our services.